What are the problems of enterprise IT outsourcing services at present?
With the continuous development of society, the production efficiency is constantly improving, and the social division of labor is further deepening, more and more enterprises choose to outsource unfamiliar IT business to professional outsourcing service companies, while they focus on core business to improve their core competitiveness. However, the current IT outsourcing service market is mixed, and the quality of IT outsourcing services provided can not be guaranteed at all, which is also a problem that many enterprise managers are troubled by.
At present, there are several major problems in enterprise IT outsourcing services:
1. Too passive, "headache cures head and foot".
At present, many enterprises are passive in dealing with IT failures. If the computer is broken, find someone to repair the computer. If the printer is broken, find someone to repair the database. The concept of integrity is lacking. What's more, you will find that when one thing is broken, other things are also easy to follow. This is the joint effect.
2. Service quality is not guaranteed
At present, there are many IT outsourcing companies on the market. Many small companies may only have one or two technicians, and the quality of service they provide is not guaranteed at all. Although the charges are cheap, they often break down within a few days after the repair, and have to find someone to repair them again. The money lost from the repair is a small matter, so it is a big event that affects the company's business.
3. Management does not attach importance to
There is often a picture of employee Xiao Li: "Supervisor, my computer has a problem. It is too stuck and crashes from time to time, which affects work too much. Do you want to find someone to repair it?" Supervisor "It is not useless. Let's deal with it for a while, and change it later." The lack of attention of the management has led to the accumulation of various small IT problems, One by one, the enterprise gradually lost its competitiveness and was eliminated.
4. Slow response
Today, there was a problem with the printer. I called the IT service provider to repair it. It was usually two or three days before someone came. The response time is too slow. It's inconvenient to print things during this time, which greatly affects the normal operation of the company.
