Group telephone It is a common means of telephone communication management in modern office. It enables telephone managers to manage external calls and internal calls in a group way. Group telephone equipment generally consists of external lines and extensions. External lines refer to the total number of external lines connected to group telephones. The extension is the number of calls you have arranged for your employees. Types of commonly used external lines:
Ordinary outside line: ordinary line of the telephone office.
ISDN line: One line through (ISDN) line.
Ordinary trunk line: the same as ordinary office line, but can be automatically selected.
E&M special line: local telephone system networking special line.
Common extension types for access:
Ordinary extension: Ordinary telephone extension can be installed.
Digital extension: a special digital extension in each brand of telephone system, which is mainly used for programming and realizing special functions. If your company has a large number of employees, it is impossible to arrange a direct line for each employee. Even if a direct line is arranged, it will also bring hidden dangers for future management work (mainly referring to telephone expense management). In this case, you can consider installing group telephone equipment, arrange a part of the machine for each employee, and external lines will be accessed by the front desk (or computer operator) Information processing is carried out, so that while saving costs, external interlocutors will also contact the people to be contacted as quickly as possible. In the process of using the telephone system, there will be many situations, such as the extension is busy or the extension is not answered. If the group telephone is not installed, you may lose an opportunity to contact your customers at the first time. It's better to leave this work to the group phone. When the extension is busy or no one answers, the group phone will transfer the call to another extension according to your needs. If you have installed a voice mail device, it will transfer the phone to your own mailbox for customers to leave messages. In many cases, your management of direct line calls can only rely on the consciousness of your employees. The management of telephone charges is also a major function of the group telephone. It will not only arrange a password for each extension according to your arrangement, such as those who do not know the password when you leave the seat can not use your extension, but also control the international and domestic long-distance and information stations of each part of the telephone. After the billing function is installed, you can also put forward your new views on the phone fee management. The billing system will tell you which employee has the most or least phone calls, the phone number and the total cost
Group telephone function
Extension transfer computer/manual on duty self recording computer operator level limit manager secretary function teleconference
Billing function clock date power failure transfer voicemail call hotline service
Elastic coding long-distance password lock to avoid interrupting call answering call display call back when busy
Program control Switch Difference from group phone
Function:
It is mainly reflected in the networking. The function of the switch is stronger than that of the group telephone equipment. The equipment used by the general telephone district office is called the large office switch. On the switch, there are networking interfaces with each regional office, so that calls from one telephone office to another or to foreign countries can be switched automatically. There is no need for manual wiring.
The group telephone function is mainly applicable to office communication, and its design function and solution mainly consider the common office functions at ordinary times.
Door number size:
There are certain differences in the number of telephone gates between the switch and the group. Generally, the number of telephone equipment in the group is small; The number of switch doors is large.
Distance:
Most of the installation addresses of large office switches are in one city or region, so this point has been fully considered in the design of the switch. Even if one terminal of the office switch is far away from the computer room, the sound quality and speed will be very good. The group telephone is slightly more than the switch in this respect. Generally, there is a limit for the maximum extension (1 km - several kilometers).
Traffic:
Because the switch has a large number of gates, when designing its internal structure, it will improve the system voice input and output at the same time. Its powerful CPU can well control these incoming and outgoing calls.
There is a certain gap between the group phone and the switch in this respect. The analog switch will limit the simultaneous incoming and outgoing calls, which are mainly the calls between extensions. The number of calls between extensions of digital group telephones will not be restricted. The number of outgoing calls or incoming calls from extensions mainly depends on the number of external lines in the access system.
Telecom address:
Generally, some small switches also appear in office communication equipment, and the distinction of names is basically reflected in the number of extension doors. When users apply for trunk lines, the telephone bureaus with less than 100 doors are generally referred to as group telephones, and those with more than 100 doors are collectively referred to as switches
