Enterprise IT outsourcing service solution
Positioning: It is suitable for companies that have existing IT environments, want to achieve standardized management, and make full use of existing IT systems to give play to greater value and reduce costs.
Content: Provide operation maintenance and technical support services for the existing IT system of the enterprise
Value: make customers' existing IT systems play a greater role; Standardize the management of users' IT systems; Reduce operation and maintenance costs and enjoy high-quality technical services.
Service Items:
System initial inspection and standardization
Carry out a comprehensive inspection of the equipment to shorten the time for fault detection and equipment recovery during routine maintenance. At the same time, it can also identify potential resource security and eliminate instability and vulnerabilities.
Routine patrol inspection of the system
Regularly check the health of the system, optimize the system, and change "passive fire fighting service" to "active fire prevention service". Realize the purpose of improving system performance and reducing downtime.
Hardware troubleshooting
When the equipment hardware fails, the equipment maintenance process will start immediately according to the agreed service level. If the equipment is within the manufacturer's warranty, it is not only responsible for fault repair, but also free of charge to the maintenance station to pick up and deliver the equipment.
Software system support
The software system is prone to failure in the office environment. When the system runs slowly and reports errors, we will be responsible for debugging, repairing or reinstalling to ensure that the system runs in good condition.
Support for anti-virus system
Provide a full set of virus protection solutions for the increasingly serious threat of network viruses. Regularly upgrade the virus database, key protection against malignant viruses, virus early warning, single machine killing after poisoning and virus network system monitoring.
Network system support
Provide support and services for the connectivity of the customer's network system, so as to ensure the smoothness of the enterprise network.
System expansion and upgrade
With the vigorous development of customer business, its IT architecture will also change, and the level of IT management must be improved accordingly. Help customers analyze business needs and develop IT expansion and upgrade plans.
